Emergency Repairs: What to Do and Who to Call
Some maintenance situations require immediate attention — day or night. Here's how to handle a maintenance emergency at your PPM-managed home.
What Counts as an Emergency?
Contact us immediately for any of the following:
Gas leak — leave the building, call NJ Gas (PSE&G or your provider) first, then call us
No heat in cold weather (below 55°F inside)
Major water leak or flooding — shut off water at the closest valve if safe to do so
Sewage backup
No electricity (not a building outage)
Security concern — broken lock, broken window, or forced entry
Fire — call 911 first, then call us
How to Reach Us in an Emergency
Call (973) 646-4422 at any time. After hours, follow the prompts to reach our emergency line. Do not wait until the next business day for a true emergency.
Utility Emergencies
For gas leaks or utility outages, contact your utility provider directly as a first step:
PSE&G (Gas & Electric): 1-800-436-7734
Jersey City Municipal Utilities Authority: (201) 547-4600
Newark Department of Water & Sewer: (973) 733-6303
Then call PPM so we can coordinate on our end.
Not an Emergency?
For non-emergency issues, submit a maintenance request through your tenant portal. See How to Report a Maintenance Issue for instructions.