How to Report a Maintenance Issue
The fastest way to get maintenance handled is to submit a request through your tenant portal. This creates a work order, routes it to our team, and gives you a record you can track.
Submit Through Your Tenant Portal
Log in to your tenant portal
Go to Maintenance → Submit a Request
Select the category that best describes the issue
Describe the problem in detail — the more information you provide, the faster we can resolve it
Add photos if possible
Submit — you'll receive a confirmation and can track the status in your portal
What to Include in Your Request
A good maintenance request includes:
The specific location in your unit (e.g., "master bathroom," "kitchen sink")
When you first noticed the issue
Whether it's getting worse
Any photos or videos showing the problem
Your availability for access if a vendor needs to enter the unit
What to Expect
Response times depend on the urgency of the issue:
Emergency (no heat, major water leak, no electricity, security issue) — responded to immediately, 24/7. See Emergency Repairs: Procedures and Contacts.
Urgent (appliance failure, minor leak, HVAC issue) — typically addressed within 1–2 business days
Routine (cosmetic issues, minor repairs) — typically addressed within 5–7 business days
Unit Access for Repairs
PPM or an approved vendor will need access to your unit to complete most repairs. We will coordinate a time with you in advance except in emergencies, which may require immediate entry.
Can't Access the Portal?
Call us at (973) 646-4422 or email [email protected]. For after-hours emergencies, follow the instructions on our phone message.