How to Report Maintenance Issues
If something in your unit needs repair, submit a maintenance request through your tenant portal. This is the fastest way to get issues addressed and gives you a record of the request.
How to Submit
Log in to your tenant portal
Select Maintenance → Submit a Request
Describe the issue and add photos
Submit — you'll get a confirmation and can track progress in the portal
Tips for a Faster Resolution
Be specific about location (e.g., "kitchen faucet," "bathroom ceiling")
Note when the issue started and if it's worsening
Include your availability for access
Emergencies
For emergencies (no heat, gas leak, major flooding, security issue) — call us immediately at (973) 646-4422. Don't wait to use the portal for true emergencies.
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