Operations
Admin procedures, AI OS SOPs, and general operations
4 articles
Handling Tenant Problems and Legal NoticesSOP for handling non-payment, lease violations, legal notices, and habitability complaints — including documentation requirements and escalation rules.
Intercom Audience Targeting — Setup Guide for PPM AI OSHow to configure Intercom contact attributes so tenants, owners, and internal staff each see only their relevant Help Center sections.
CCO Procedure Writing Standard — System-Aware SOPsHow PPM internal SOPs are written: system-specific steps, automation-target annotations, and audience rules for tenant/owner-facing vs. internal content.
How to Use Buildium for Property ManagementA staff reference guide to Buildium — the key areas of the system and how PPM uses each one.