Communication works both ways, and there are some situations where we will require communication from you as the owner. It is important that you let us know of any significant change that can affect your account. PPM needs to know when you are moving, if you have a problem with your account, if your social security number has changed to a Tax ID or any other important information.
We believe in prompt and thorough communication with our clients. Monthly statements are available in your online owner portal have automated alerts and notifications to keep our clients informed. Below are some of the instances that we will initiate additional communication:
Leasing
Notice To Vacate From Tenants
Tenant Move-Outs
Eviction Summary
Lease Renewals
Auto Email Notifications
Rental payment disbursements to owner
Rental owner requests and updates
Maintenance requested by tenants
Work order approval requests (when it exceeds your threshold).
Rental owner payment requests
Lease signature requests
Lease expiration notices
Lease renewal notices
Move-out calculations
We encourage all owners to use their owner portals to send us a request. It is fast, effective, and trackable. If you prefer, you are welcome to email us. And where email is not available or for an urgent situation, please feel free to call us at (973) 646-4422.